Comments on: Dodgy Telstra Sales Practices http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/ Silvia's blog Sat, 28 Aug 2010 15:45:30 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: James http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/comment-page-1/#comment-5935 James Sun, 23 May 2010 08:16:38 +0000 http://blog.gingertech.net/?p=151#comment-5935 my own opinion on door to door selling is that, and when only, done the right way, is the best thing for the customer and the business. its unfortunate that it is abused to the point where a high percentage of people would agree that it is not. i totally understand your veiw of "intruding" into persons private life, although the same can be said for almost any type of sales, selling. selling in general whether its a store, market or front door is always going to be intruding, its up to that person to inform if its ok or not to be speaking to that person. also, i would say that, i dont mind having a chat to the people that knock on my door. my experience lets me know if they are taking me for a ride or not, but id much prefer private 1 on 1 selling in the comfort of my own home, and at the end of the day, its my choice if its the right time or not. Conclusion - door to door reps in particular need to revise their methods and training to be more professional and better understood in providing needs not wants for the customer and the people inside of their homes need to be more inviting and take a little time and effort to see if the person selling to you is providing you with something you could possibly need and help you better off or if not. Education is the key here and with learning what that person is offering you could very well just be passing on something that was perfect for you but you will never know either way because you never took the time to find out. my own opinion on door to door selling is that, and when only, done the right way, is the best thing for the customer and the business.
its unfortunate that it is abused to the point where a high percentage of people would agree that it is not.
i totally understand your veiw of “intruding” into persons private life, although the same can be said for almost any type of sales, selling.
selling in general whether its a store, market or front door is always going to be intruding, its up to that person to inform if its ok or not to be speaking to that person.
also, i would say that, i dont mind having a chat to the people that knock on my door. my experience lets me know if they are taking me for a ride or not, but id much prefer private 1 on 1 selling in the comfort of my own home, and at the end of the day, its my choice if its the right time or not.
Conclusion – door to door reps in particular need to revise their methods and training to be more professional and better understood in providing needs not wants for the customer and the people inside of their homes need to be more inviting and take a little time and effort to see if the person selling to you is providing you with something you could possibly need and help you better off or if not.
Education is the key here and with learning what that person is offering you could very well just be passing on something that was perfect for you but you will never know either way because you never took the time to find out.

]]> By: silvia http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/comment-page-1/#comment-5928 silvia Sat, 22 May 2010 12:09:55 +0000 http://blog.gingertech.net/?p=151#comment-5928 James, It's shocking that there were a sequence of people coming to the door with the same lie within a short amount of time. That definitely looked like an organised approach. I've done door "sales", too - mostly for the Red Cross, actually - and know how badly some people react. So, probably door sales aren't the right thing for most businesses, since they are an intrusion into the private life of people. In particular for things like choosing your phone provider, where you really want to do a comparison and take your time before making a decision. Being pushed into an uninformed decision is simply not acceptable. James, It’s shocking that there were a sequence of people coming to the door with the same lie within a short amount of time. That definitely looked like an organised approach. I’ve done door “sales”, too – mostly for the Red Cross, actually – and know how badly some people react. So, probably door sales aren’t the right thing for most businesses, since they are an intrusion into the private life of people. In particular for things like choosing your phone provider, where you really want to do a comparison and take your time before making a decision. Being pushed into an uninformed decision is simply not acceptable.

]]> By: James http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/comment-page-1/#comment-5925 James Sat, 22 May 2010 11:23:01 +0000 http://blog.gingertech.net/?p=151#comment-5925 I use to work for salesforce in melbourne and for record, although i dont work for them anymore i can definately assure that they do not practise the teaching of dodgy sales. on that note, of course each individual rep has a mind of thier own to twist their knowledge and ideas to "strive" for that next sale which i totally disagree with. i think the biggest reason for this problem, through experience, is that people are so annoyed by the thought of door to door selling that no matter what the product or company there is a massive handfull of people who just dont want to listen fullstop. of course this does not mean that its the customers fault, it simply means all the people entering sales roles in the present and future have to deal with so many dodgy people from the past that have burned future prospects for new starters, that they think without lying or tricking the customer into something they have been trained to perceive better then the competition, they wont be able to achieve targets or earn any money at all. i still love my job and what i do but it would be nice to approach people willing to listen discover and decide without just closing the door blind. i will always continue a professional practise of sales though. I use to work for salesforce in melbourne and for record, although i dont work for them anymore i can definately assure that they do not practise the teaching of dodgy sales.
on that note, of course each individual rep has a mind of thier own to twist their knowledge and ideas to “strive” for that next sale which i totally disagree with.
i think the biggest reason for this problem, through experience, is that people are so annoyed by the thought of door to door selling that no matter what the product or company there is a massive handfull of people who just dont want to listen fullstop.
of course this does not mean that its the customers fault, it simply means all the people entering sales roles in the present and future have to deal with so many dodgy people from the past that have burned future prospects for new starters, that they think without lying or tricking the customer into something they have been trained to perceive better then the competition, they wont be able to achieve targets or earn any money at all.
i still love my job and what i do but it would be nice to approach people willing to listen discover and decide without just closing the door blind.
i will always continue a professional practise of sales though.

]]> By: Ian Peters http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/comment-page-1/#comment-1486 Ian Peters Sat, 26 Sep 2009 10:33:30 +0000 http://blog.gingertech.net/?p=151#comment-1486 Please Call me anytime day or night Iam the ACT State manager for Telsra and am more than willing to assist any of you with any questions,complaints or problems you may have in regards to Telsra. Mobile : 0427220103 Email: ian.peter@team.telstra.com.au Here to Help Ian Peters Please Call me anytime day or night Iam the ACT State manager for Telsra and am more than willing to assist any of you with any questions,complaints or problems you may have in regards to Telsra.

Mobile : 0427220103

Email: ian.peter@team.telstra.com.au

Here to Help

Ian Peters

]]> By: Wen http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/comment-page-1/#comment-742 Wen Thu, 04 Dec 2008 05:10:09 +0000 http://blog.gingertech.net/?p=151#comment-742 Hey guys, I think that all the phone companies employ commission sales companies to sell their products and I'm sure that the guy that represents Telstra one day is probably the guy who is working for Optus or IPrimus or Vodaphone the next. They all use the same sales spiels and door to door companies have been doing this for years. I think that Silvia has the right idea. Show them the way back outside. Don't let them in your house or give them your time and if you do be prepared to get ripped off. Hey guys,
I think that all the phone companies employ commission sales companies to sell their products and I’m sure that the guy that represents Telstra one day is probably the guy who is working for Optus or IPrimus or Vodaphone the next. They all use the same sales spiels and door to door companies have been doing this for years.

I think that Silvia has the right idea. Show them the way back outside. Don’t let them in your house or give them your time and if you do be prepared to get ripped off.

]]> By: silvia http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/comment-page-1/#comment-741 silvia Wed, 03 Dec 2008 05:10:34 +0000 http://blog.gingertech.net/?p=151#comment-741 Funnily enough, today, a sales guy from Optus just tried to pull the same trick - " we are upgrading your exchange" - blah, blah, blah. He got very defensive very quickly and saw the outside of the door within a minute. Funnily enough, today, a sales guy from Optus just tried to pull the same trick – ” we are upgrading your exchange” – blah, blah, blah. He got very defensive very quickly and saw the outside of the door within a minute.

]]> By: George http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/comment-page-1/#comment-706 George Wed, 22 Oct 2008 09:49:11 +0000 http://blog.gingertech.net/?p=151#comment-706 Wen, I was asking for support about call forwarding. And Telstra then asked me who I was with for my mobile. I told them Optus Prepaid. That's when they started the sales pitch in the middle of a support call. Sorry I didn't elaborate that well. But anyway, respect to you for standing up for Telstra. I don't use Optus (only their prepaid mobile and you don't really deal with them at all for that) so I'm not saying I like Optus either. But just from all my experiences with Telstra... leads me to not like Telstra much, is all. I'd rather be with... iinet or something :) Wen, I was asking for support about call forwarding. And Telstra then asked me who I was with for my mobile. I told them Optus Prepaid. That’s when they started the sales pitch in the middle of a support call. Sorry I didn’t elaborate that well.

But anyway, respect to you for standing up for Telstra. I don’t use Optus (only their prepaid mobile and you don’t really deal with them at all for that) so I’m not saying I like Optus either. But just from all my experiences with Telstra… leads me to not like Telstra much, is all.

I’d rather be with… iinet or something :)

]]> By: Wen http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/comment-page-1/#comment-703 Wen Thu, 16 Oct 2008 21:47:52 +0000 http://blog.gingertech.net/?p=151#comment-703 Firstly Ken, I don't know what number you call when you ring Telstra but maybe you should try the 1300 numbers that Telstra display on their bills and call them from a land line as I have only ever been charged at 27.5c incl GST for an untimed call from anywhere in Australia. Do you really think that someone sits there and puts you on hold so that they can make an extra couple of dollars for Telstra? Come on please. And George, Telstra wouldn't know who your other provider is when they speak to you on the phone, even if you call them from that phone. So to say that they ask you "Why is your mobile with Optus," is just crap. Yes they may know that you are not with Telstra but they don't know who your other provider would be. That information is not available to Telstra. Privacy Act!!! I understand your point about the sales pitch while you ring up to complain about another issues but I have been a Telstra customer for years and never had them ask me that once and I have heaps of services and quite a few with other carriers. The grass isn't always Greener on the other side. I get pissed with Optus when I have to wait ages to talk to someone in the Philippines and get the run around there. 10 Optus services usually means 20 bills per month till they get it right!!! Even when they are set up all at the same time on business accounts they are billed separately - still 3 months later. Work that out. Then of course the timeless plans - ohhh - don't get me started on that. All the plans were cancelled by Optus without notice because our use was too high and for commercial use however we were sold these handsets we are now stuck with and plans as a business. I thought timeless unlimited meant timeless and unlimited - not with Optus it doesn't!!! They can change the rules to suit themselves whenever they like. Give me Telstra anyday. Yes you may pay a little more but at least you know what your getting and you talk to Australians when you ring the call centres. Firstly Ken, I don’t know what number you call when you ring Telstra but maybe you should try the 1300 numbers that Telstra display on their bills and call them from a land line as I have only ever been charged at 27.5c incl GST for an untimed call from anywhere in Australia. Do you really think that someone sits there and puts you on hold so that they can make an extra couple of dollars for Telstra? Come on please.

And George, Telstra wouldn’t know who your other provider is when they speak to you on the phone, even if you call them from that phone. So to say that they ask you “Why is your mobile with Optus,” is just crap. Yes they may know that you are not with Telstra but they don’t know who your other provider would be. That information is not available to Telstra. Privacy Act!!! I understand your point about the sales pitch while you ring up to complain about another issues but I have been a Telstra customer for years and never had them ask me that once and I have heaps of services and quite a few with other carriers.

The grass isn’t always Greener on the other side. I get pissed with Optus when I have to wait ages to talk to someone in the Philippines and get the run around there. 10 Optus services usually means 20 bills per month till they get it right!!! Even when they are set up all at the same time on business accounts they are billed separately – still 3 months later. Work that out. Then of course the timeless plans – ohhh – don’t get me started on that. All the plans were cancelled by Optus without notice because our use was too high and for commercial use however we were sold these handsets we are now stuck with and plans as a business. I thought timeless unlimited meant timeless and unlimited – not with Optus it doesn’t!!! They can change the rules to suit themselves whenever they like. Give me Telstra anyday. Yes you may pay a little more but at least you know what your getting and you talk to Australians when you ring the call centres.

]]> By: George http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/comment-page-1/#comment-701 George Tue, 14 Oct 2008 10:57:49 +0000 http://blog.gingertech.net/?p=151#comment-701 What's worse is while you're waiting on the phone for their support, they ask about my mobile and then ask "Why is your mobile with Optus?" "Did you know that Telstra is blah blah blah" I called for help with your services, not to hear a sales pitch, Telstra. What’s worse is while you’re waiting on the phone for their support, they ask about my mobile and then ask “Why is your mobile with Optus?” “Did you know that Telstra is blah blah blah”

I called for help with your services, not to hear a sales pitch, Telstra.

]]> By: Ken http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/comment-page-1/#comment-699 Ken Tue, 14 Oct 2008 03:49:46 +0000 http://blog.gingertech.net/?p=151#comment-699 Thing I hate most about Telstra IS When they screw up (regularly) and you phone them to tell them not only do you spend an interminable time hanging onyour callis charged at premium local call rates GOOD WORK TELSTRA I ring to report an overcharge on my bill and wait and wait and W A I T and pay premium call charge . KEN Thing I hate most about Telstra IS When they screw up (regularly) and you phone them to tell them not only do you spend an interminable time hanging onyour callis charged at premium local call rates GOOD WORK TELSTRA I ring to report an overcharge on my bill and wait and wait and W A I T and pay premium call charge . KEN

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