Comments on: Dodgy Telstra Sales Practices http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/ Silvia's blog Thu, 20 Nov 2008 10:37:35 +0000 http://wordpress.org/?v=2.6.2 By: George http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/#comment-706 George Wed, 22 Oct 2008 09:49:11 +0000 http://blog.gingertech.net/?p=151#comment-706 Wen, I was asking for support about call forwarding. And Telstra then asked me who I was with for my mobile. I told them Optus Prepaid. That's when they started the sales pitch in the middle of a support call. Sorry I didn't elaborate that well. But anyway, respect to you for standing up for Telstra. I don't use Optus (only their prepaid mobile and you don't really deal with them at all for that) so I'm not saying I like Optus either. But just from all my experiences with Telstra... leads me to not like Telstra much, is all. I'd rather be with... iinet or something :) Wen, I was asking for support about call forwarding. And Telstra then asked me who I was with for my mobile. I told them Optus Prepaid. That’s when they started the sales pitch in the middle of a support call. Sorry I didn’t elaborate that well.

But anyway, respect to you for standing up for Telstra. I don’t use Optus (only their prepaid mobile and you don’t really deal with them at all for that) so I’m not saying I like Optus either. But just from all my experiences with Telstra… leads me to not like Telstra much, is all.

I’d rather be with… iinet or something :)

]]> By: Wen http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/#comment-703 Wen Thu, 16 Oct 2008 21:47:52 +0000 http://blog.gingertech.net/?p=151#comment-703 Firstly Ken, I don't know what number you call when you ring Telstra but maybe you should try the 1300 numbers that Telstra display on their bills and call them from a land line as I have only ever been charged at 27.5c incl GST for an untimed call from anywhere in Australia. Do you really think that someone sits there and puts you on hold so that they can make an extra couple of dollars for Telstra? Come on please. And George, Telstra wouldn't know who your other provider is when they speak to you on the phone, even if you call them from that phone. So to say that they ask you "Why is your mobile with Optus," is just crap. Yes they may know that you are not with Telstra but they don't know who your other provider would be. That information is not available to Telstra. Privacy Act!!! I understand your point about the sales pitch while you ring up to complain about another issues but I have been a Telstra customer for years and never had them ask me that once and I have heaps of services and quite a few with other carriers. The grass isn't always Greener on the other side. I get pissed with Optus when I have to wait ages to talk to someone in the Philippines and get the run around there. 10 Optus services usually means 20 bills per month till they get it right!!! Even when they are set up all at the same time on business accounts they are billed separately - still 3 months later. Work that out. Then of course the timeless plans - ohhh - don't get me started on that. All the plans were cancelled by Optus without notice because our use was too high and for commercial use however we were sold these handsets we are now stuck with and plans as a business. I thought timeless unlimited meant timeless and unlimited - not with Optus it doesn't!!! They can change the rules to suit themselves whenever they like. Give me Telstra anyday. Yes you may pay a little more but at least you know what your getting and you talk to Australians when you ring the call centres. Firstly Ken, I don’t know what number you call when you ring Telstra but maybe you should try the 1300 numbers that Telstra display on their bills and call them from a land line as I have only ever been charged at 27.5c incl GST for an untimed call from anywhere in Australia. Do you really think that someone sits there and puts you on hold so that they can make an extra couple of dollars for Telstra? Come on please.

And George, Telstra wouldn’t know who your other provider is when they speak to you on the phone, even if you call them from that phone. So to say that they ask you “Why is your mobile with Optus,” is just crap. Yes they may know that you are not with Telstra but they don’t know who your other provider would be. That information is not available to Telstra. Privacy Act!!! I understand your point about the sales pitch while you ring up to complain about another issues but I have been a Telstra customer for years and never had them ask me that once and I have heaps of services and quite a few with other carriers.

The grass isn’t always Greener on the other side. I get pissed with Optus when I have to wait ages to talk to someone in the Philippines and get the run around there. 10 Optus services usually means 20 bills per month till they get it right!!! Even when they are set up all at the same time on business accounts they are billed separately - still 3 months later. Work that out. Then of course the timeless plans - ohhh - don’t get me started on that. All the plans were cancelled by Optus without notice because our use was too high and for commercial use however we were sold these handsets we are now stuck with and plans as a business. I thought timeless unlimited meant timeless and unlimited - not with Optus it doesn’t!!! They can change the rules to suit themselves whenever they like. Give me Telstra anyday. Yes you may pay a little more but at least you know what your getting and you talk to Australians when you ring the call centres.

]]> By: George http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/#comment-701 George Tue, 14 Oct 2008 10:57:49 +0000 http://blog.gingertech.net/?p=151#comment-701 What's worse is while you're waiting on the phone for their support, they ask about my mobile and then ask "Why is your mobile with Optus?" "Did you know that Telstra is blah blah blah" I called for help with your services, not to hear a sales pitch, Telstra. What’s worse is while you’re waiting on the phone for their support, they ask about my mobile and then ask “Why is your mobile with Optus?” “Did you know that Telstra is blah blah blah”

I called for help with your services, not to hear a sales pitch, Telstra.

]]> By: Ken http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/#comment-699 Ken Tue, 14 Oct 2008 03:49:46 +0000 http://blog.gingertech.net/?p=151#comment-699 Thing I hate most about Telstra IS When they screw up (regularly) and you phone them to tell them not only do you spend an interminable time hanging onyour callis charged at premium local call rates GOOD WORK TELSTRA I ring to report an overcharge on my bill and wait and wait and W A I T and pay premium call charge . KEN Thing I hate most about Telstra IS When they screw up (regularly) and you phone them to tell them not only do you spend an interminable time hanging onyour callis charged at premium local call rates GOOD WORK TELSTRA I ring to report an overcharge on my bill and wait and wait and W A I T and pay premium call charge . KEN

]]> By: Lisa http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/#comment-691 Lisa Wed, 24 Sep 2008 08:31:40 +0000 http://blog.gingertech.net/?p=151#comment-691 Today I got a very dodgy phone call some foriegn woman rang my home phone and asked for some-one Ali (not me), told her no, wrong number, she read out number, i told her yes that is the number she called, but I had had phone for few months now. (thinking it may have been someone trying to get in contact with someone who previously had number) she then said she was from Telstra and that the white pages must be out of date and she would update it, I said to "um excuse me but if you were from telstra you would know who I was" she claimed she never said who I was, I said "no but you asked for the wrong person" then she started going on about cheaper phone calls. I told her "look I got a call from Telstra a few weeks ago and they have already changed my plan" and I do not wish to be called every couple of weeks to be offered different offers. She hung up saying "oh sorry sorry" She must of thought I was thick. Soon as she asked for wrong person she gave herself away. I rang and told Telstra she definatly was NOT from Telstra. How RUDE. Today I got a very dodgy phone call some foriegn woman rang my home phone and asked for some-one Ali (not me), told her no, wrong number, she read out number, i told her yes that is the number she called, but I had had phone for few months now. (thinking it may have been someone trying to get in contact with someone who previously had number) she then said she was from Telstra and that the white pages must be out of date and she would update it, I said to “um excuse me but if you were from telstra you would know who I was” she claimed she never said who I was, I said “no but you asked for the wrong person” then she started going on about cheaper phone calls. I told her “look I got a call from Telstra a few weeks ago and they have already changed my plan” and I do not wish to be called every couple of weeks to be offered different offers. She hung up saying “oh sorry sorry”
She must of thought I was thick. Soon as she asked for wrong person she gave herself away.
I rang and told Telstra she definatly was NOT from Telstra. How RUDE.

]]> By: telstras love child http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/#comment-659 telstras love child Wed, 20 Aug 2008 11:39:47 +0000 http://blog.gingertech.net/?p=151#comment-659 Well well well, It seems to be a full house tonight and daved the ragging Homo-Sexual ran home scared with his gnomes... What kind of CREDIBLE middle aged man has gnomes in his garden really ?? Everyones got a point to prove but none of them make sence.. Telstra is a multi Billion dollar company and your simply another number .. Sorry to burst your bubbles but Silvia its time to Pick a ticket and line up, After they palm you around 10 or 20 times you should get the hint, They are there to make money there not a counciling service for degenerate doll bludgers with nothing better to do than winge over a couple of dollars and Bitchh on blogs all day, Sure you`ve been used abused and now your all confussed Dont you think they know that ... HAhahaha its there plan !!!!! And they are cashing in Big time....DONT SIGN UP IF FOR WHAT EVER REASON YOU DONT FEEL COMFORTABLE... IF YOU FEEL THEY ARE LYING THEN GET THERE ID NUMBER AND PHOTOCOPY IT COMPLAIN IF YOU MUST... But your not forced to do anything so That makes this Blog POINTLESS... Listen to what they say if it sounds interesting or cheaper get there number and check it out on the net or better yet go into a Telstra Store.. WHATS THE ISSUE... And Wen I am expressing my issues Im all about the Harmony hense the name Telstra Love Child ... Think about it how would you feel if your mum and dad where getting put down .... IM THERE LOVE CHILD CANT YOU SEE..... I LOVE TELSTRA , TELSTRA LOVES ME AND TELSTRA LOVES YOU ALL .... HUGS AND KISSES ALL ROUND.. Apart from David I think you might have some real deep issue ...A middle aged man that owns garden gnomes Must ..... KISSES ON ME - PEACE TO ALL ( TELSTRA LOVES YOU ALL ) Well well well, It seems to be a full house tonight and daved the ragging Homo-Sexual ran home scared with his gnomes… What kind of CREDIBLE middle aged man has gnomes in his garden really ?? Everyones got a point to prove but none of them make sence.. Telstra is a multi Billion dollar company and your simply another number .. Sorry to burst your bubbles but Silvia its time to Pick a ticket and line up, After they palm you around 10 or 20 times you should get the hint, They are there to make money there not a counciling service for degenerate doll bludgers with nothing better to do than winge over a couple of dollars and Bitchh on blogs all day, Sure you`ve been used abused and now your all confussed Dont you think they know that … HAhahaha its there plan !!!!! And they are cashing in Big time….DONT SIGN UP IF FOR WHAT EVER REASON YOU DONT FEEL COMFORTABLE… IF YOU FEEL THEY ARE LYING THEN GET THERE ID NUMBER AND PHOTOCOPY IT COMPLAIN IF YOU MUST… But your not forced to do anything so That makes this Blog POINTLESS…

Listen to what they say if it sounds interesting or cheaper get there number and check it out on the net or better yet go into a Telstra Store..

WHATS THE ISSUE…

And Wen I am expressing my issues Im all about the Harmony hense the name Telstra Love Child … Think about it how would you feel if your mum and dad where getting put down …. IM THERE LOVE CHILD CANT YOU SEE….. I LOVE TELSTRA , TELSTRA LOVES ME AND TELSTRA LOVES YOU ALL …. HUGS AND KISSES ALL ROUND.. Apart from David I think you might have some real deep issue …A middle aged man that owns garden gnomes Must …..

KISSES ON ME - PEACE TO ALL ( TELSTRA LOVES YOU ALL )

]]> By: Wen http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/#comment-658 Wen Wed, 20 Aug 2008 08:48:07 +0000 http://blog.gingertech.net/?p=151#comment-658 Hi guys, Telstra Love Child is obviously not a Telstra employee!!! If he was firstly I don't think that he would be using that sort of language if he intends on remaining an employee. However in his defence if he is a reseller I can understand his displeasure in Dave's comments about the "sharp things" - I found that more offensive. Love Child - if your out there - make your point, but keep it clean huh? If you are a face to face Telstra representative as you say you are then why don't you just contribute to this blog by expressing your experiences. Is it true that you tell stories to get the customers believing that you are there for a service related issue then try to sell them something? Whats the real deal? Hi guys, Telstra Love Child is obviously not a Telstra employee!!! If he was firstly I don’t think that he would be using that sort of language if he intends on remaining an employee. However in his defence if he is a reseller I can understand his displeasure in Dave’s comments about the “sharp things” - I found that more offensive. Love Child - if your out there - make your point, but keep it clean huh? If you are a face to face Telstra representative as you say you are then why don’t you just contribute to this blog by expressing your experiences. Is it true that you tell stories to get the customers believing that you are there for a service related issue then try to sell them something? Whats the real deal?

]]> By: Dave http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/#comment-657 Dave Wed, 20 Aug 2008 04:24:53 +0000 http://blog.gingertech.net/?p=151#comment-657 Silvia, the alternative is garden gnomes. A couple of these in the front yard should keep Telstra doorknockers at bay: http://www.bifrost.com.au/hosting/gnomes/ Ciao. Silvia, the alternative is garden gnomes. A couple of these in the front yard should keep Telstra doorknockers at bay:
http://www.bifrost.com.au/hosting/gnomes/

Ciao.

]]> By: silvia http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/#comment-655 silvia Wed, 20 Aug 2008 02:25:00 +0000 http://blog.gingertech.net/?p=151#comment-655 telstra love child, Yes, my point was that the sales practice was dodgy because he was arguing with wrong information, clearly lied in my face. But I don't stab people, I'd rather write a blog post about it and get on with life. telstra love child,

Yes, my point was that the sales practice was dodgy because he was arguing with wrong information, clearly lied in my face. But I don’t stab people, I’d rather write a blog post about it and get on with life.

]]> By: Dave http://blog.gingertech.net/2008/06/28/dodgy-telstra-sales-practices/#comment-654 Dave Wed, 20 Aug 2008 01:57:07 +0000 http://blog.gingertech.net/?p=151#comment-654 Wow.....I didn't think it was possible to have any less respect for Telstra, but then your Telstra-employed-and-trained sales-troll turned up, Silvia. Their sales training is clearly turning out high quality staff..... or maybe they only employ cretins in the first place. Could be part of the interview process or the job application: "Applicant must have proven ability to act in the most loathsome manner possible. Experience in the backstreet thugging or pimping industries will be to advantage." Wow…..I didn’t think it was possible to have any less respect for Telstra, but then your Telstra-employed-and-trained sales-troll turned up, Silvia.

Their sales training is clearly turning out high quality staff….. or maybe they only employ cretins in the first place. Could be part of the interview process or the job application:
“Applicant must have proven ability to act in the most loathsome manner possible. Experience in the backstreet thugging or pimping industries will be to advantage.”

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